Privacy Policy
Introduction
Cellavie BV (“we,” “our,” “us”) is committed to protecting your privacy. This policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.cellavie.be (the “Site”), which is hosted by Squarespace.
Information We Collect
• Personal Information: Name, email, shipping and billing addresses, payment information (via third-party processors), phone numbers, and any other details you provide.
• Device Information: Includes browser type, IP address, time zone, and cookies that track your interactions with the Site.
• Order Information: Data collected to fulfill orders includes personal information, payment details (via third-party services), and shipping details.
• Communication Information: Data from inquiries submitted through our contact forms, customer support interactions, or email correspondences.
How We Use Your Information
We use the information collected for:
• Order Fulfillment: To process and deliver orders, including shipping and returns.
• Customer Support: To handle inquiries and provide ongoing customer service.
• Marketing: With your consent, to provide updates on new products, services, and promotions via email.
• Website Improvement: To monitor analytics, optimize user experience, and troubleshoot technical issues.
• Legal Compliance: To comply with applicable laws and regulations.
Sharing Your Information
We may share your personal information with:
• Service Providers: Third-party companies, such as payment processors (e.g., Stripe, PayPal), shipping carriers, and Squarespace, to fulfill orders and maintain the Site.
• Legal Compliance: When necessary, we may disclose personal information to comply with legal obligations, protect our rights, or prevent fraud.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. These tools help us recognize your device, save your preferences, and analyze website traffic. You can control cookie settings in your browser preferences, but note that disabling cookies may limit some functionality.
Your Rights
If you are a resident of the European Economic Area (EEA), you have the right to:
• Access: Request information on how your data is being used.
• Rectification: Update or correct inaccurate personal information.
• Erasure: Request that we delete your personal data, subject to certain exceptions.
• Restriction: Restrict the processing of your data under specific circumstances.
• Data Portability: Receive a copy of your personal data in a structured format.
• Object to Processing: Opt out of certain data uses, such as direct marketing.
To exercise these rights, contact us at info@cellavie.be.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, legal obligations, and dispute resolution.
Security
We take the protection of your personal information seriously and implement a variety of security measures to safeguard your data. While we strive to protect your personal data, no system is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our Site may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices or content of these external sites.
Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that we have unintentionally collected data from a minor, we will delete it immediately.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be modified accordingly. We encourage you to review the policy regularly.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Cellavie BV
Email: info@cellavie.be
Website: www.cellavie.be
Last Updated: October 22nd 2024